kitten_2oo4,
I agree with this completely:
first off, understand if they need help, see yourself in their place, lets say you die with no idea of the after life, lost in a place where normal people don't respond to you, then out of the blue some one tells you to go to the light, they may not know what your talking about, so explain what has happened and what they can do. second the ones who don't talk either don't need help, or don't want to be messed with, but it's your choice to do what you want......your a medium now, i wish had your ability
Remember that you're a light house for them, and they need you.
I did a few workshops with Bruce Moen
http://www.afterlife-knowledge.com/start.html who teaches modern and constructive "ghostbusting". He teaches about the way ghosts perceive this reality and how most of them are in an after death shock, or actually don't know they're dead! Obviously, this makes communication with them quite difficult

Bruce Moen teaches about the importance of using helpers (your helpers if you have them or IMAGINING (the key tool) helpers - angels - ordinary people - symbolic figures) to help these lost beings "wake up" and realize they're dead and that they have to move on. You're role mainly is about turning the ghost's attention toward the helpers - if the ghosts finally notice them (most of them are still used to perceiving 3D so they don't see the 4D world (helpers,energies, the light you're telling them about) it's all good.
I'd strongly encourage you to read B.M's guide book
http://www.afterlife-knowledge.com/alkgidbk.html.It's a very well written manual to "ghostbusting" which allows all people, not only those who actually see 4D, to help those beings who got "stuck" between the dimentions.
I'm not surprised you're scared. I'd bee too, in a way...Remember that these souls are just like people, they have the same feelings, longings, FEARS, some of them are good some of them are bad - just like people are. You're "stronger" than them because you still posses a physical body - and they look up to you for help.
I have this idea - once you see a "ghost" try speaking to it - hey how are you? what's up? how's life? how can I help you? Use your creativity to make him/her open up. Once you start speaking call or IMAGINE a helper, or two...an angel...whatever - and introduce the ghost to the helper - I really don't know how it works but these helpers do exist or start existing right then, and they know what to do from then on...
I remember getting those brilliant ideas (God knows where from) about making these two come to contact. Things like: "Oh look this is my good frind here,he'll show you where you're family is, he'll show you where your mommy is, hey, you wanna go and see heaven - he knows where it is, he's got tickets to this great concert I've heard about...etc." Once the ghosts starts following the helper your job is done. From what I've read, experienced, and know the helpers know where to take these ghosts - not all spirits want to go to the light- so there are otehr ways. As I've said, I don't know how it works, but it does work - and all this soul retrieving is mostly about making the two sides see each other and encouraging the ghost to move on.
Please don't forget about sending them love throughout the whole conversation - they're probably way more scared than you are!!!

Imagine yourself in their situation

Also, it might help explaining to them that they're dead - by giving them examples (like - if you weren't dead all people would be noticing you - not just me, howcome you can walk through walls etc.) - but becareful with that, because those who don't believe in afterlife will keep saying things like "I'm dead I can't talk to you" - I've had situations like these lol... Then you have to think of a way of convincing them that yes, they're dead but they CAN talk and move on.
It's hard work being a medium, but also very beautiful and very needed.
All the best to you and good luck!
